Contact Center

Bank is near at hand

"BTA Bank" JSC Call centre is a universal communication channel created by the bank to provide remote banking for clients.

Call centre’s modern equipment allows at the same time process a great amount of incoming calls saving the clients call waiting time. Not a single call will be unanswered!

High-qualified specialists speaking on Russian, Kazakh and English languages, well informed about all bank services and their terms, will help in You in your questions and select for you the most appropriate and beneficial service program of BTA Bank.

The main tasks of Call centre:

1. Information service of clients:
   • bank service and term of rendering consultation;
   • user’s support of all channels of remote banking network (Internet-banking, SMS-banking, BTA Online, I-Payment terminals) and assistance in registration of new clients.
2. Acceptance and registration of complaints from the clients against baking service quality: Call centre specialists will register Your bank service quality complaint, comments and proposals and send them to the bank’s Quality Service for immediate consideration and taking measures;
3. Application acceptance:
   • Call centre specialist will accept Your application for bank service purchase:
     Natural persons applications for:
     • deposit;
     • auto credit;
     • fast loans;
     • mortgage loan;
     • Universal faculty;
     • loan facility;
     • debit payment card;
     • 24 deposit opening;
     • currency reservation;
     • safety deposit box reservation;
     • SMS – banking;
     • IB service connection for natural persons;
   • Legal persons applications for:
     • deposits for legal persons;
     • bank guarantees;
     • financial leasing;
     • connection to BTA Online for legal persons;
     • salary projects;
   • explain the order of Your actions and the list of documents necessary to obtain the service;
   • determine bank’s unit in accordance with Your desire, convenient time of visit of the bank, appoint high-qualified manager who will serve You in respective unit.

Call centre work schedule:

Monday, Tuesday, Wednesday, Thursday: 08:00 - 21:00;
Saturday, Sunday, holidays: 09:00 - 18:00

Several ways of Call centre contacting are provided for the clients convenience:

• telephone:
  +7 (727) 250-01-11, 250-02-22 – Almaty;
  8-8000-800-111 – toll-free phone number is accessible from landlines within Kazakhstan;
  0577 – tall-free phone for Beeline subscribers within Kazakhstan.
• fax: +7 (727) 250-02-24
• e-mail:contactcenter@bta.kz.

Sponsorship

To file an application for sponsorship to BTA Bank You need to specify in a letter (not more than 2 pages in A4 size) the following information:

• information about event planner realization of which require funding;
• project short description;
• required amount;
• project realization terms;
• sponsor support applicant’s details;
• project executor contact information (Full name, tel. number).

More detailed project information can be specified in additional document. You need to register the letter in the bank’s chancellery located at: “Samal Towers” BC, 97 Zholdasbekov str., Samal-2 mcrd.