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Cash withdrawal limit change by «Card deposit – Plus Card» product

07.10.2009

Dear BTA Bank Card holders,
We would like to inform you that from November 1, 2009 cash withdrawal limit under «Card deposit – Plus Card» product shall be set in the amount of KZT 500 000 (five hundred thousand) per month.

You can change cash withdrawal limit with preliminary written notice to the Bank 5 (five) business days prior to expected limit change date.

Commission for cash withdrawal

At cash withdrawal in the amount no more than KZT 500 000 per month:

  • In the Banks’ ATMs – commission fee for cash withdrawal is 0%;
  • In the Banks’ Service Units - commission fee for cash withdrawal is 0.4% of withdrawal amount;
  • In ATMs and units of other second tier banks on the territory of the Republic of Kazakhstan – commission fee for cash withdrawal is 0.7% of withdrawal amount, but no less than KZT 350;
  • In ATMs and units of other second tier banks at cash withdrawal out of the Republic of Kazakhstan – commission fee for cash withdrawal is 1.75% of withdrawal amount, but no less than KZT 465.

At cash withdrawal limit change over KZT 500 000 within a month or cancellation of standard authorization limit the commission would be:

  • In the Banks’ ATMs - commission fee for cash withdrawal is 0.3% of withdrawal amount;
  • In the Banks’ Units - commission fee for cash withdrawal is 0.7% of withdrawal amount;
  • In ATMs and units of other second tier banks on the territory of the Republic of Kazakhstan – commission fee for cash withdrawal is 0.7% of withdrawal amount, but no less than KZT 350;
  • In ATMs and units of other second tier banks at cash withdrawal out of the Republic of Kazakhstan – commission fee for cash withdrawal is 1.75% of withdrawal amount, but no less than KZT 465.

In case of suggestions, claims and comments concerning customer service you may make a complaint to the Quality Service of the Bank. For customers convenience we would like to offer a few ways of complaint and suggestion making on service quality improvement:

  • call to Call centre by phones
    8 (727) 271-44-33 - for Almaty
    0577 – free of charge for Beeline subscribers throughout Kazakhstan
    8-8000-800-111 – free of charge from city lines throughout Kazakhstan
  • email message to kachestvo@bta.kz