- Reference for the holders of BTA Bank payment card
- Tariffs and commission fees
- Bonus program for card holders
- Electronic
- Classic
- Gold
- VISA and MasterCard GCAS
- Platinum
- Virtual Card
- Salary cards
- Customs and tax payments via payment card
- SmartAlemCard
- Types of cards
- Services on cards
- ABC security
- Basic terms
- Frequently Asked Questions
- BTA Discounts club
- Payment Card Support Service
- Discounts for Visa and MasterCard cardholders
- Details for card transfers
VISA and MasterCard Global Customer Assistance Service
Visa Global Customer Assistance Service (GCAS) is available 365 days a year. GCAS renders services that can be paid by the cardholders, and the cost of which is determined in accordance with IPS tariffs.
To contact GCAS in the event of an emergency you can call the following telephone numbers:
| Host country | Telephone number | Host country | Telephone number |
|---|---|---|---|
| Anguilla | 1-800-847-2911 | Lebanon (Beirut only) | 426-801; 866-654-0130 |
| Antigua | 1-800-847-2911 | Lebanon (outside Beirut) | 01-426-801; 866-654-0130 |
| Argentina | 0800-666-0171 | Liechtenstein | 0800-89-4732 |
| Aruba | 800-1518 | Lithuania | 8-800-900-28; 800-406-9962 |
| Australia | 1-800-125-440 | Luxembourg | 0800-2012 |
| Austria | 0800-200-288; 800-892-8134 | Malaysia | 1800-80-0159 |
| Bahamas | 1-800-847-2911 | Mexico | 001-800-847-2911 |
| Bahrain | 8000-006 | Macedonia | 99-800-4288; 888-557-4458 |
| Barbados | 1-800-847-2911 | Mauritius | 01-120; 866-654-0166 |
| Belgium | 0800-1-8397 | Monaco | 0800-90-1179 |
| Bermuda | 1-800-847-2911 | Montserrat | 1-800-847-2911 |
| Bolivia | 800-10-0188 | Morocco | 002-11-0011; 866-654-0163 |
| Bonaire | 001-800-847-2911 | Netherlands | 0800-022-3110 |
| Bosnia Herzeggovina | 00-800-0010; 888-557-4457 | Nevis | 1-800-847-2911 |
| Brazil | 0800-891-3680 | New Zealand | 0800-44-3019 |
| British Virgin Islands | 1-800-847-2911 | Norway | 800-12052 |
| Bulgaria | 00-800-0010; 888-557-4446 | Panama | 001-800-111-0016 |
| Cambodia | 1-800-888-001; 888-710-7783 | Paraguay | 008-11-800; 800-599-1137 |
| Canada | 1-800-847-2911 | Peru | 800-890-0623 |
| Cayman Islands | 1-800-847-2911 | Philippines | 1-800-1-111-9015 |
| Chile | 1230-020-2136 | Poland | 0-0-800-111-1569 |
| China (South) | 10-800-110-2911 | Portugal | 800-8-11-824 |
| China (North) | 10-800-711-2911 | Puerto Rico | 1-800-847-2911 |
| Colombia | 01-800-912-5713 | Qatar | 0800-011-77; 888-557-4428 |
| Costa Rica | 0-800-011-0030 | Romania | 0808-03-4288; 888-557-4416 |
| Croatia | 0-800-220111, 866-654-0125 | Russia (Moscow and St.Petersburg only) | 363-2400; 866-654-0164 |
| Curacao | 001-800-847-2911 | Russia (outside Moscow and St.Petersburg) | 8-10-800-110-1011; 866-654-0164 |
| Czech Republic | 800-142-121 | Saba | 1-800-847-2911 |
| Denmark | 80-010277 | Saint Eustatius | 1-800-847-2911 |
| Dominica | 1-800-847-2911 | Saint Kitts | 1-800-847-2911 |
| Dominican Republic | 1-800-847-2911 | Saint Maarten | 1-800-847-2911 |
| Egypt (Cairo only) | 2510-0200; 866-654-0128 | San Marino | 800-819-014 |
| Egypt (outside Cairo) | 02-510-0200, 866-654-0128 | Saudi Arabia | 1-800-10; 866-654-0129 |
| Estonia | 800-12001; 800-406-9982 | Senegal | 810-3072; 888-557-4451 |
| Finland | 0800-11-0057 | Singapore | 800-110-0344 |
| France | 0800-90-1179 | Slovakia | 0-800-000-101; 800-406-9970 |
| Germany | 0800-811-8440 | South Africa | 0800-990-475 |
| Gibraltar | 8900-877-3745966 | South Korea | 00798-11-908-8212 |
| Greece | 00-800-11-638-0304 | Spain | 900-99-1124 |
| Grenada | 1-800-847-2911 | Sweden | 020-795-675 |
| Guam | 1-800-847-2911 | Switzerland | 0800-89-4732 |
| Guatemala | 1-800-999-0115 | Taiwan | 00801-10-3008 |
| Hong Kong | 800-96-7025 | Thailand | 001-800-11-535-0660 |
| Hungary | 06-800-17682 | Trinidad and Tobago | 1-800-847-2911 |
| India | 000-800-100-1219 | Turkey | 00-800-13-535-0900 |
| Indonesia | 001-803-1-933-6294 | Turkes and Caicos | 0-1-800-847-2911 |
| Ireland, Republic of | 1-800-55-8002 | Ukraine | 8-100-11; 888-557-4445 |
| Israel | 1-80-941-1605 | United Arab Emirates | 0-800-121; 866-654-0112 |
| Italy | 800-819-014 | United Kingdom | 0800-89-1725 |
| Jamaica | 0-800-847-2911 | United States | 1-800-847-2911 |
| Japan | 00531-11-1555 | Uruguay | 00-0411-940-7915 |
| Jordan | 1-880-0000; 888-557-4442 | U.S. Virgin Islands | 1-800-847-2911 |
| Kazakhstan | +7 727 399 0303 (for international calls and calls around Kazakhstan) 8 800 333 4223 (toll-free numbers around Kazakhstan) |
Venezuela | 0800-1-002167 |
| Kenya | 866-654-0162 | Vietnam | 1-201-0266; 888-710-7781 |
| Latvia | 8000-02288 |
Wait one second for a beep.
If you are in the country which is not listed in the abovementioned directory or in case of difficulties when using free-of-charge numbers, you can make a COLLECT call (free for you) via international operator to GCAS numbers:
- tel: +1-410-581-9994
MasterCard Global Service (MGS) is available 365 days a year. GCAS renders services that can be paid by the cardholders, and the cost of which is determined in accordance with tariffs.
To contact MGS in the event of an emergency you can call the following telephone numbers:
| Host country | Telephone number | Host country | Telephone number |
|---|---|---|---|
| American Samoa | 1-1-800-307-7309 | Japan | 00531-11-3886 |
| Anguilla | 1-800-307-7309 | Korea, Republic | 0079-811-887-0823 |
| Antigua | 1-800-307-7309 | Liechtenstein | 0800-89-7092 |
| Argentina | 0800-555-0507 | Luxembourg | 800-2-4533 |
| Aruba | 800-1561 | Malaysia | 1-800-804594 |
| Australia | 1-800-120-113 | Mexico | 001-800-307-7309 |
| Austria | 0800-21-8235 | Monaco | 0-800-90-1387 |
| Bahamas | 1-800-307-7309 | Montserrat | 1-800-307-73-7309 |
| Bahrain | 800-087 | Netherlands | 0800-022-5821 |
| Barbados | 1-800-307-7309 | New Zealand | 0800-44-9140 |
| Belgium | 0800-1-5096 | New Zealand | 0800-44-9140 |
| Bermuda | 1-800-307-7309 | Norway | 050-12697 |
| Bolivia | 800-10-0172 | Panama | 001-800-307-7309 |
| Bonaire | 001-800-307-7309 | Peru | 0-800-307-7309 |
| Brazil | 0800-891-3294 | Philippines | 1-800-1-111-0061 |
| Canada | 1-800-307-7309 | Poland | 0-800-1-111-0061 |
| Cayman Islands | 1-800-307-7309 | Portugal | 800-8-11-272 |
| Chile | 1230-020-2012 | Puerto Rico | 1-800-307-7309 |
| China | 10-800-110-7309 | Saba | 1-800-307-7309 |
| Colombia | 01-800-912-1303 | San Marino | 800-870-866 |
| Costa Rica | 0-800-011-0184 | Singapore | 800-1100-113 |
| Curacao | 001-800-307-7309 | South Africa | 0800-990418 |
| Denmark | 8001-6098 | Spain | 900-97-1231 |
| Dominica | 1-800-307-7309 | St.Eustatius | 1-800-307-7309 |
| Dominican Republic | 1-800-307-7309 | St. Kitts-Nevis | 1-800-307-7309 |
| Finland | 08001-156234 | Sweden | 020-791-324 |
| France | 0-800-90-1387 | Switzerland | 0800-89-7092 |
| Germany | 0800-819-1040 | Taiwan | 00801-10-3400 |
| Greece | 00-800-11-887-0303 | Thailand | 001-800-11-887-0663 |
| Grenada | 1-800-307-7309 | Trinidad/Tobago | 1-800-307-7309 |
| Guam | 1-800-307-7309 | Turkey | 00-800-13-887-0903 |
| Guatemala | 1-800-999-1480 | United Kingdom | 0800-96-4767 |
| Hong Kong | 800-966677 | United States | 1-800-307-7309 |
| Hungary | 06-800-12517 | Venezuela | 800-1-2902 |
| Indonesia | 001803-1-887-0623 | US Virgin Islands | 1-800-307-7309 |
| Ireland, Republic | 1-800-55-7378 | Venezuela | 0800-1-002167 |
| Israel | 1-800-941-8873 | ||
| Italy | 800-870-866 | ||
| Jamaica | 0800-307-7309 |