Payment of taxes

Dear customers!

In order to timely perform tax liabilities, BTA Bank offers you to take the advantage of either traditional method of payment of taxes – in cash and settlement units, or the alternative channels of making payments: Internet-banking and Cash&Pay terminals.

1. Payment of taxes through cash and settlement units of BTA Bank

You can make payment for all types of taxes in cash and settlement units of BTA Bank.

Addresses of BTA Bank units are available here.

2. Payment of taxes through Internet-banking system

BTA Bank payment cardholders have an opportunity to pay for taxes without leaving the house our office – via Internet. With that, the amount of tax will be debited from your payment card, and payment receipt can be printed out at once. Receipt bears a unique number, with the help of which you can always confirm your payment in the tax authority.

Internet banking provides the opportunity to pay for all types of taxes:

single land tax;
land tax from individuals for agricultural lands;
individual income tax;
individual income tax from income of foreign persons, non-chargeable from the source of payment;
individual income tax from individuals, carrying out activity by one-time coupons;
land tax;
property tax;
• transport tax.

To pay for tax through Internet, you need to:

register in Internet-banking system;
log-in – enter login and password;
enter "Payments into budget" section;
enter "Taxes" section and follow simple instructions displayed on the screen.

Internet-banking system of BTA Bank contains several levels of security:

security of all transferred information is maintained by 128-bit coding by SSL protocol;
confidential entering into system – blocking of user in case of several attempts of incorrect entering of user name and/or password;
automatic log-out – closing of session сеанса, if computer has been inactive for a certain period of time;
activity registration file – all actions of user in the system are recorded in the special log in order to regenerate the course of events, if necessary.

3. Payment of taxes through the network of Cash&Pay terminals

Customers of BTA Bank have an opportunity to pay taxes by cash or payment card of BTA Bank in Cash&Pay payment terminals. Terminals accept all types of taxes by the Code of Budget Classification (KBK), and Code of Tax Authority (KNO) and fines of Road Police. Addresses of payment terminals are available here.

Instruction on payment of taxes through Cash & Pay terminals

To make payment of taxes in Cash&Pay terminals, press «Payments» button on the terminal screen, then «Payment of taxes» and press the button corresponding to the type of tax payment, then press «Confirm».
Further you will be offered to choose the payment purpose code – KNP («Payment of tax», «Payment of fine», «Payment of penalty» or «Default of past years»). With the help of sensor buttons «Up», «Down» choose the right KNP and press «Confirm».
Terminal will offer you to choose tax authority, in which favor the payment is made. If the required tax authority is not displayed on the screen, choose «Enter payment purpose code» and enter 4 figures of KNO, by which the system will determine KNO.
Further enter IIN and press «Confirm». Terminal will display information on taxpayer, KNO and type of paid tax and offer to insert banknotes one after another. When ready to accept banknotes, cash acceptor will light in green (to the right and lower from the screen).

Terminal withholds fee for acceptance of payments. Fee is withheld from the amount of payment. Therefore in order to avoid misunderstandings, please calculate the amount of inserted cash according to the simple formula:
Payment amount + Fee.
Upon completion of operation, payment data will be transferred for processing, and terminal will print the check out. You are recommended to keep the check.

When entering the amount exceeding the amount of payment, the amount of overpayment will be taken into account by the Tax Committee and transferred to the next month or year. Accordingly, you will be able to make the next tax payment less overpaid amount.

For successful making of payment through terminal, please also take into account the following data:

Banknotes should be inserted into cash acceptor one by one until you accumulate the amount necessary (the amount is updated in the screen after inserting of each banknote).
Terminal does not give change and return accepted banknotes, therefore please be careful when you enter data.
Terminal only accepts funds in tenge.

You can make operations through payment terminal in two ways: by depositing cash and by noncash payment from BTA Bank payment card (BTA Card/SmartAlemCard, VISA, MasterCard).

Quality service

Should you have any problems when being serviced in BTA Bank, you can apply to the Quality Service. All your questions, wishes and remarks will be considered and user to take measures to improve quality of service.

Phone numbers of the Quality Service:

8 (727) 271 44 33 – for Almaty;
8 8000 800 111 – toll-free number around Kazakhstan
www.bta.kz/ru/quality
e-mail: kachestvo@bta.kz

24/7 Online Unit

If you have no time to visit the Bank kindly use our BTA24 online unit. Here you can get detailed information on the products, services and current promo-activities of BTA Bank, specify contact phone numbers, addresses and working hours of our outlets, find nearest ATM, get effective exchange rates and use respective calculators.

The main convenience of BTA24 is a round-the-clock opportunity to make payments and transfers online and constantly expanding range of financial services, including:

payment for difference services (mobile and city landline communication, cable TV, utilities, Internet services, insurance companies, education enterprises) and payments into budget (taxes, fines, duties)
control over personal bank accounts (card, deposit and loan accounts) and getting statements thereunder at any time required
money transfers between BTA Bank cards ("card-to-card"), and between card and deposit accounts opened without our bank